• No call-out fee
  • Fixed pricing
  • Fully insured
  • DBS checked
  • 12 months parts & labour guarantee.
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About LockFirst — London’s Local Locksmith

London’s locksmith. Built on honesty.

LockFirst is a London-based locksmith service built on a straightforward idea: that calling a locksmith should be a simple, trustworthy experience. No hidden charges. No pressure. No unnecessary work. Just a local locksmith at your door who knows what they are doing and tells you the truth.

We serve homeowners, landlords, letting agents and businesses across London and the West Midlands. Emergency or planned. Day or night. Every job treated with the same care and honesty.
  • DBS Police Checked
  • 30-Minute Response
  • ✓ £5m Insured
  • No Call-Out Fee

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30 Min

Target arrival time across London and the West Midlands

24/7

Available every day of the year including bank holidays

£5m

Public liability insurance on every single job we carry out

100%

Enhanced DBS checked — every LockFirst team member, no exceptions

Why Dan Started LockFirst

Dan founded LockFirst after seeing first-hand how poorly served many London homeowners and businesses were when they needed a locksmith. The industry has a well-documented problem with rogue traders — companies that advertise misleadingly low prices, charge a call-out fee that was never mentioned, drill locks that could be opened without damage and leave customers significantly out of pocket at the worst possible moment.


Dan wanted to build something different. A locksmith service rooted in the values that every customer deserves but rarely gets: a straight price before anyone leaves, genuine local knowledge, work done properly the first time and honest advice even when that advice means a smaller job or no job at all.

LockFirst was built around those principles. Every locksmith on the team shares them. Every job we carry out reflects them. That is not a marketing line — it is the reason the business exists.

What Makes LockFirst Different From Other London Locksmiths?

There are a lot of locksmiths operating across London. Here is what sets LockFirst apart in practice not just on paper:

We are genuinely local

Every LockFirst locksmith is based in London or the surrounding areas. When you call, you speak to someone who knows whether the traffic on the Aston Expressway is clear, which door types are most common in Sutton Coldfield and what the most likely fault is on a uPVC door in a 1990s Harborne semi. That local knowledge matters on every job.

We diagnose before we recommend

The most expensive answer is not always the right one. We assess every lock, door and mechanism before recommending any work. If a repair is possible, we repair. If a cylinder swap is all that is needed rather than a full mechanism replacement, that is what we will tell you. We earn your trust by saving you money, not by spending it.

You speak to a locksmith, not a call centre

London summers cause uPVC frames to expand. A door that locks and opens fine in winter may jam shut in a heatwave as the frame expands into the door. This is seasonal and is addressed by adjusting the door alignment and keep plate to accommodate the expansion.

We are honest about what we cannot do

If your job falls outside what we can fix on the first visit, or if we need to source a part, we tell you immediately and explain the next steps. We do not show up, look at the problem and then tell you we need to come back with different tools. We arrive prepared or we tell you before we leave.

We repair before we replace

Replacing a lock is faster and more profitable than repairing one. That is exactly why so many locksmiths default to replacement. LockFirst takes the time to assess whether a repair is possible first. When it is, we repair. When it genuinely is not, we explain why before fitting anything.

Our pricing is what we say it is

The price we give you on the phone is the price you pay. It covers parts, labour and everything needed to complete the job. No call-out fee. No VAT surprise on arrival. No upcharge because the job took longer than expected. What we quote is what you pay.

The People Behind LockFirst

LockFirst is built around an established team of locksmiths, each based in and around London. Every member of the team has been chosen for the same qualities: genuine technical skill, the ability to explain a problem clearly without condescension and the integrity to give an honest answer even when a different answer would earn more money.

Every LockFirst locksmith holds an Enhanced DBS certificate — the highest level of police check available. Every van is stocked with the tools and parts needed to complete the most common lock and door repairs on the first visit. Our locksmiths are positioned across London so we can reach most addresses within 30 minutes of your call. Every job is backed by a 12-month guarantee on parts and labour.

We do not subcontract. We do not use agency locksmiths. When a LockFirst locksmith arrives at your door, they are part of the LockFirst team — trained to our standards and accountable to them.

Vetted, Insured and Accountable

Every customer who calls LockFirst has the right to know exactly who is coming to their door. Here is what we can tell you:

Enhanced DBS Police Checked

Every LockFirst locksmith holds an Enhanced DBS certificate — the highest level of criminal record check issued by the UK police. This is not optional. It is a condition of joining the LockFirst team and is renewed regularly. When one of our locksmiths arrives at your door, you have the right to ask to see their DBS certificate before granting access. We will always show it.

£5 Million Public Liability Insurance

LockFirst carries £5 million public liability insurance on every job we carry out. This is five times the minimum standard carried by many locksmiths operating across London. It covers your property, your belongings and all third parties should anything go wrong during our visit. Written confirmation of our insurance is available on request.

30-Minute Target Response Across London

LockFirst targets a 30-minute arrival time across London and the surrounding West Midlands. When you call, we give you a realistic estimated arrival time based on your exact location and the nearest available locksmith. We do not give vague time windows. We keep you updated from the moment we leave until we arrive at your door.

Professionally Qualified and Trained

Every LockFirst locksmith is professionally trained and experienced across the full range of lock types, door mechanisms and security products we work with. We carry specialist tools and replacement parts on every van so that the vast majority of jobs are completed on the first visit without a return trip.

If you ever want confirmation of our insurance or DBS status before a locksmith arrives, simply ask when you call. We are happy to provide it.

Our Promise to Every Customer in London

Every LockFirst customer receives the same commitment, regardless of how large or small the job:
  • A 30-minute target arrival time across London — we keep you updated from the moment we leave
  • A fixed, all-inclusive price confirmed before any work begins — no surprises on arrival
  • No call-out fee on any job, emergency or planned, day or night
  • Enhanced DBS police-checked locksmiths on every single visit
  • £5 million public liability insurance covering every job we carry out
  • Honest advice on every visit — we repair before replacing, always
  • A local London locksmith — not a national contractor or call centre
  • A 12-month guarantee on all parts and workmanship, no exceptions

Who LockFirst Works With Across London

LockFirst serves a wide range of customers across London and the West Midlands. Our approach is the same for every one of them: honest, professional and built around what you actually need.

Homeowners — Lockouts, lock changes, security upgrades, uPVC repairs and burglary repairs for houses and flats across all London postcodes.

Landlords and Letting Agents — Fast lock changes between tenancies, emergency lockouts for tenants and ongoing security support across single and multi-property portfolios.

Businesses — Commercial locksmith services for offices, shops, restaurants and warehouses. Emergency and planned work for premises of all sizes across London.

Housing Associations — Reliable, consistent locksmith support across multiple properties with clear invoicing and fast response times.

Property Management Companies — Ongoing locksmith support across managed portfolios. Emergency call-outs and planned maintenance both covered.

Estate and Letting Agents — Lock changes for newly listed properties, pre-tenancy security checks and emergency response for managed properties.

A Locksmith Built for London
London is not a single neighbourhood. It is a city of dozens of distinct communities, each with its own property types, security characteristics and history. The approach needed for a Victorian terrace in Kings Heath is different from a new-build composite door in Sutton Coldfield. A commercial premises in the Jewellery Quarter has different needs from a housing association property in Handsworth.

LockFirst was built for London specifically. Our locksmiths work across the city every day. They know which gearbox brands are most common on doors in Solihull, which cylinders tend to be fitted on new-build estates in Walmley and Boldmere, and which door frames in older Moseley properties are most vulnerable to a forced entry attempt.

That knowledge does not come from a training manual. It comes from working in London, day in and day out, across every postcode and every property type the city has to offer. It is the reason we carry the right parts, arrive prepared and complete the vast majority of jobs on the first visit.
  • All LockFirst locksmiths are based in London and the surrounding areas
  • We cover every London postcode from B1 to B45 and beyond
  • We also cover Sutton Coldfield, Solihull and the wider West Midlands
  • Local knowledge means fewer return visits, faster jobs and better outcomes
  • We are not a national franchise — we are a London business

How to Choose a Locksmith in London You Can Actually Trust

We are going to be honest about something the rest of the industry would rather you did not know.

London, like every major UK city, has a number of dishonest locksmiths operating under misleading names, advertising very low prices and delivering a very different experience when they arrive. The most common complaints are: a headline price that bears no relation to the final bill, a call-out fee that was never mentioned on the phone, a lock drilled unnecessarily when it could have been opened without damage, and a replacement lock fitted at an inflated price when a repair was all that was needed.

We tell you this because we think you deserve to know how to protect yourself — whether you choose LockFirst or anyone else.
  • Always ask for a fixed, all-inclusive price before any locksmith leaves their depot
  • Any locksmith who cannot give you a fixed price over the phone is a warning sign
  • Ask directly: is there a call-out fee? Any honest locksmith will answer immediately
  • Ask whether they are locally based in London or operating through a national booking system
  • A genuine local locksmith can tell you something specific about your area or your door type
  • If a locksmith arrives and immediately recommends drilling, ask why non-destructive entry is not possible first
  • Ask for ID before granting access to your property — any professional locksmith will carry it
LockFirst gives you a fixed price before we leave. We are local. We carry ID. We attempt non-destructive entry on every job. We repair before replacing. If that is what you are looking for, we are the right locksmith for you.

What Our Customers Across London Say About LockFirst

Called LockFirst after being quoted an extortionate price by another company. Dan’s team gave me a fixed price on the phone, arrived within 40 minutes and sorted the lock without any of the drama the first company was suggesting. Honest, professional and exactly what you want.
Emma R. — Moseley, London
I manage rental properties across London and LockFirst are the only locksmiths I trust. Fast, reliable, the price is always what they say it will be and they never try to upsell work that is not needed. Would not use anyone else.
David H. — Erdington, London
Moved into a new house in Sutton Coldfield and LockFirst came the same day to change all the locks. The locksmith explained exactly what he was fitting and why. Really reassuring to have someone that clearly knows what they are talking about.
Sarah M. — Erdington, London
Locked out at midnight on a Sunday. LockFirst arrived in under 40 minutes, opened the door without any damage and did not try to sell me anything I did not need. The price on the phone was the price I paid. Brilliant.
James T. — Landlord, Sutton Coldfield
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Related Locksmith Services in London

Looking for a related service? These pages cover the full range of lock and security work LockFirst carries out across London:

Emergency Locksmith London

Locksmith London

Lock Repair London

Lock Replacement London

Change Locks London

uPVC Door Repair London

Multipoint Lock Repair

Gearbox Replacement

Anti-Snap Lock Installation

Burglary Repairs London

Home Security Upgrades

Door Handle Replacement

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